Are You Jerry-rigging SharePoint to Work as a DAM

by appart June 29, 2009 03:23

 

According to the Urban Dictionary, to “Jerry-rig” something means: “to fix an object (usually mechanical) to a working condition in a haphazard way. Also known as doing a MacGyver on it. This can apply to any non working thing, to fix it in a nonconventional way.”

Sound familiar? I imagine it does as we in technology tend to use what we have on hand to get the job done. Even if it wasn’t for the intended purpose. Think about how many people still use Microsoft Excel as a project management tool. Or a contact management system like GoldMine as a full CRM solution. Sometimes these hacked together systems can do the job just fine for a limited time. But that doesn’t mean you’re saving money (or improving productivity) in the long run. 

So what does any of this have to do with DAMs?  More than you might think. That’s because so many companies out there are using SharePoint as an ad hoc system to manage their digital assets. It all starts off innocently enough. You’ve set the SharePoint server up and have begun to use it for its intended purpose — a robust document management system to share information internally and with selected external partners. And it does the job very well. But then you realize that you have all of these distinct classes of digital assets that need to be organized, archived, and retrieved and you think – well, it works well for our documents, why not throw our digital assets on there as well? 

From this point, things begin to bog down. And like MacGyver, you’ve found yourself using a bobby pin and some piano wire to improvise a solution (though hopefully yours won’t explode). However, you do have a choice in the matter. And it doesn’t mean you’ll have to invest a small fortune in yet another disconnected solution. The beauty of hosted, customized DAM solutions is that they can effectively be integrated to work with the solutions you currently have built. So if your organization has standardized to some degree on SharePoint, fantastic. In fact, many organizations have been able to successfully leverage facets of their SharePoint site with a new DAM (i.e., organizational structure, naming conventions, and to a limited extent, version control). The difference being is that they understand the unique requirements of each solution and what it means for a solution to be “purpose-built” -- sure you can hack something together and make it work but in the end, it’s hardly an elegant solution. 

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What DAMs Can Learn from Social Media

by appart June 08, 2009 04:58

Image by Matt Hamm, Creative Commons license 

 

The past five years have witnessed a seismic shift in the way people use the Internet. Just like our early human ancestors, we have evolved from hunters and gatherers (surfing from site to site in search of nutritious informational nuggets) to a more sedentary existence where we rely on each other to not just survive, but thrive as a society and culture.  Whether it’s broad social networking applications such as FaceBook and Twitter that enable us to interact with one another in a closed environment or vertically integrated social media sites like Flickr or YouTube that allow us to express ourselves through media, these sites have fundamentally altered the way in which we interact with media.

Developers of DAM systems -- and the companies that rely on DAMs -- can learn a lot from some of these sites and in turn, re-think the end-user experience by heeding some of the best practices of what I’ll call the “New Social Media Order.”  As Pablo Picasso once said, ‘good artists copy, great artists steal’. In the spirit of great artists, here are a few ways to rethink your DAM in a social media framework:

  • The Real Wisdom of the Crowds — Creating a taxonomy scheme for tens of thousands of digital assets is challenging on any number of fronts. First and foremost, it’s difficult to organize information in a way that makes sense for both left and right-brained thinkers (i.e. people who think ‘spatially’ seek out information differently than hierarchal thinkers). Flickr succeeds in organizing millions of images by letting its community do the organizing for them by crowdsourcing this function across all of its users. One of the most frustrating part for users of DAM systems is when they can’t find what they’re looking for. By giving users the tools to add (or suggest) new metatags, your DAM becomes less of a static archive and more of a living, breathing catalogue.
  • Cul de Sacs Don’t Work Online — Cul-de-sacs have become a fixture in suburban America. While they’re great for kids, they’re not so great for online communities. By that I mean that you want your DAM to be as open as possible so users don’t get stuck and can’t find their way to what they’re looking for. Embracing open standards and making it possible to connect your DAM system to other web-based API’s will provide for a more flexible user experience in which your community is empowered to continually improve the site by embracing the latest web-centric technologies.
  • Visual Cues for a Visual Experience – Another challenge that many social media sites encounter is managing massive amounts of user generated content. While DAM’s don’t have this problem to the same degree, they should think about using some of the same visualization cues as a way to not only organize digital assets but also enhance the user experience. One good example are Tag Clouds in which topics (or in our case, digital assets) are organized by keyword and the relative importance of a tag is either indicated by font size or color (i.e., the larger the tag the more popular it is). Tag Clouds are widely implemented across the spectrum of social media sites (especially content heavy sites like Digg and de.licio.us) and provide another lens into content that might otherwise be obscured .
  • Simplicity Wins – One of the primary reasons that Facebook is about to surpass MySpace as the number one social networking site is the simple fact that it’s breathtakingly simple. MySpace has built its brand by allowing its users to make their pages as unique and different as they are themselves. But this virtue is also one of the reasons why its growth is stalling — because each MySpace page is representative of a given user’s personal preferences basic site navigation suffers (not to mention aesthetics in general). While Facebook has its fair share of detractors, one of the reasons why it’s been so successful is because they have embraced simplicity (stark white background, consistent and fairly intuitive site navigation, etc.). If you think about DAM’s in a social media context, this concept of ‘less is more’ will likely provide users with a more fulfilling experience.

What other constructs of social media do you think DAM systems would be wise to adopt?   

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Osprey!

by appart May 20, 2009 09:39

Application Arts (Appart) has been lucky to be involved with a project that is a bit different than our normal course of business. We installed a webcam directly on a nest of a local pair of osprey. The story is that a pair of osprey originally nested at the site of the Barbee Mill Company many years ago. The sawmill was located in Renton, Washington on the shores of Lake Washington. Barbee Mill was the last operating sawmill on Lake Washington until 2005. The original pair of osprey chose to nest on a piece of sawmill equipment in the early 90’s. This beautiful site was located near the mouth of May Creek which offered great fishing for the osprey. When the mill closed in 2005 and the equipment was disassembled; the nest was removed and relocated to a new location nearby on the lake. You can see some historical photos here.  With the help of many people, this nesting site continues to attract a pair of ospreys every year.

Appart provides the technical support, hosting, and programming for the site www.ospreynest.org. This website has been up on the web in some form since 1998. This is our fourth year offering live streaming video of the nest. In the past few years, we’ve been able to see the whole cycle from egg to fledging.  This year we’ve added a selectable camera view, nest or perch, which the user can select.

I’d like to take some time to thank the people who help make this osprey site possible. First, Bruce Nagata, whose diligence and continued work on the web interface has made for a project that continues to improve every year. Second is William Parent, who has helped me from the beginning of this project. His pole climbing skills have been invaluable in allowing us to service and maintain the hardware at the site. Additionally, I’d like to thank James Kaiser who has provided a ton of technical advice and encouragement over the years about the osprey lifecycle and traits and for his help in relocation of this nest.

As most of you know, this was the first pair in the general South LakeWashington area, and I believe the other ospreys who have taken up residence nearby, (Park Avenue Pair, Bellevue Pair, 167 Pair) are all offspring of the original Barbee nest. There is no way to know for sure, but I sure like to think that it’s true!  Check it out on the web. We should have chicks soon!

 

Robert Cugini

 

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Four (Important) Questions to Ask a DAM Vendor

by appart May 03, 2009 15:42

 

You're at the end of your rope. The brochure that you've spent the past two months working on is due to the printer in the morning but the source files they need to put it on the press have gone missing. After a few hours, you think you've finally located them on the file share. But you're not entirely sure if these are really the "final final" files?

Sounds familiar, doesn't it? Anyone who has worked in a marketing capacity has probably encountered this dilemma firsthand. And it's not simply isolated to large companies. The fact is that digital assets -- whether it's imagery, collateral materials, or fonts -- are only growing in scope as we continue to embrace the digital future. On top of this is the fact that resources (i.e., printers, agencies, contractors, etc.) are often scattered across multiple locales. And thus you've decided that it's high time to invest in a Digital Asset Management solution to unite all of your digital assets in a single location.

From this point, there are a number of questions a company in such a position typically asks: should we build it ourselves, outsource it to a third-party, or contract a third-party to build it? All important questions and the subject for another post. However, for now we'll assume that going with a DAM vendor makes the most sense. Now what? There are several standard next steps involved when it comes to deciding on a vendor. The scope of the job will usually determine the type of vendor that's required. Regardless of which end of the spectrum (enterprise being the top end and off-the-shelf representing the bottom end), a Request For Proposal is typically involved. This format allows the end-user to ask a series of questions in order to gauge which vendor best meets their specific requirements (i.e., one system might be better suited for managing large video files while another might work better for cataloged materials). In either case, there are a few questions that are critically important to understand prior to selecting a DAM vendor and should be part of every RFP process. These are as follows:

1. How much integration is required after the initial installation?

Buying a DAM system is like buying an automobile. The upfront costs only represent one portion of the overall expense pie. Whereas one system might appear on the surface to be reasonably priced, customers will often be dismayed to find themselves paying more to integrate the product with their system than the system itself costs. Thus it's important to understand what these costs entail -- and if a system does require further integration from the vendor, how many hours are typically required to get a system up and running.

2. How flexible is your system (i.e., what is the process for making and implementing changes)

No matter how well you 'spec'd' out your initial requirements, Murphy's Law dictates that there will always be changes. To accommodate these changes, you'll require a flexible framework that's capable of incorporating changes without taking the system offline and without having to incur further expenses. You should endeavor to understand how the change management process works and whether or not each and every change has to go thru the vendor (which of course can present a major bottleneck for meeting project deadlines). Of course, this is one of the advantages of building a customized DAM solution in that you’ll be able to better dictate the workflow and not have to relinquish control to a third party when changes to the system need to be made.

3. How long does it typically take to deploy your system?

Seems like an obvious questions but you'd be surprised by how few companies ask this question as part of their evaluation process. If the vendor provides customer references, be sure to ask them not just about the deployment process but how far it deviated from the initial schedule. A DAM system that requires an additional six months to deploy not only has an impact on the bottom line but it also provides an unnecessary distraction to all stakeholders.

4. What's the total cost of ownership for your system and how is it calculated?

Assessing the total cost of ownership of a DAM system is no small task. It's a bit like evaluating mortgage offers from a number of different banks -- it's difficult to get an apples to apples understanding of the costs as their costs and fees are structured in different ways, which can make evaluating numerous vendors a frustrating experience (thankfully, DAM vendors don't look at your FICO score... at least not yet). To deal with this conundrum, consider creating a standardized spreadsheet that each participating vendor must complete to be eligible for consideration. Once all of your proposals have been accepted then you'll have a standardized format in which to understand each system's total cost of ownership. 

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Bottlenecks to Brand Delivery

by appart April 21, 2009 03:06

The New York Times recently profiled Marissa Mayer , vice president of search and user experience for Google. The article is an in depth study of the face behind the Google brand. As one of the early employees at the search giant, Ms. Mayer has influenced everything about the Google user experience -- from the minimalist home page to the bold type face color palette. Thus, I was surprised to read this line from the article:

"SHE sighs when asked if she is bored with giving the same directions over and over. Clearly, that question has been on her mind. She and a team of designers are creating a style guide, she says, so she can quit repeating herself."

Wow. This is Google we're talking about, one of the world's most prominent brands. And in 10 years they still haven't published a definitive guide that outlines how their brand is represented. Surprising, yes. But really, I suspect this is true for many companies** -- even those in the hallowed Fortune 500.  The truth is that many companies have a love/hate relationship with the brand style guide. Some people look at it as a series of restrictions rather than a practical guide for usage. However, those who work with the brand on a daily basis recognize why a style guide is not just necessary to protect the integrity of the brand itself, but as the quote above illuminates, helps people be more productive. If done right, a brand style guide will actually facilitate brand delivery rather than serve as a bottleneck. It's like building a structure without foundational blueprints -- you could probably get something up but it's just a matter of time before the foundation starts to give and the whole thing crumbles down on top of you.

If you're in the process of putting your company's brand style guide together, here are a few tidbits of advice that we've gleaned over the years when working with clients to help them develop their own brand style guides:

  • Less is More - Just because the style guide is the brand bible, it doesn't mean it has to be the size of a bible. Be realistic about what are the most important attributes of the brand and don't get too mired in the minutiae.
  • Make it Widely Accessible - Ideally, once a style guide is published it will be made broadly available across the entire company. Physical books should be created and distributed to groups and individuals who need it. Make a downloadable PDF version available on your Intranet. Put copies in the lunch room. If you want people to use it, make it easy to find.
  • Be Flexible - There's a tendency to think that style guides are the irrevocable word of marketing and not subject to change. That's not just wrong, but it also contributes to 'rogue' branding where employees purposely ignore the style guide because it doesn't meet their particular requirements (i.e., there's no approved reversed out logo in the guide but I need one for this new landing page). To ensure that your style guide is a living document, make sure people have a vehicle to express their issues and concerns so they don't take branding matters into their own hands.


What other piece of advice would you share for building a brand style guide?

 

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Anatomy of a Lit Number

by appart April 13, 2009 05:27

 

For large organizations, tracking and managing a library of sales and marketing materials can be daunting. Just like a library requires a taxonomy scheme for managing their constantly changing archive of periodicals, marketing departments require a similar system that can be easily indexed and cross-referenced. Enter the literature number ("lit number"), an alpha-numeric identifier that is automatically generated and attached to each document in a marketer's library. Think of it as the corporate version of the Dewey Decimal system. Most companies might not think their small library of corporate materials warrants such a system. But they would be mistaken. As organizations grow, so do the materials they use to support their sales staff, educate partners, and inform end-users. Lit numbers are the Rosetta Stone of the corporate library. 

 

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Why Brand Standards Matter in a Global Economy

by appart April 08, 2009 04:53

Brand standards. They're a lot like liver - no one really likes it but we know it's good for us. If you've ever worked for a company that takes its brand seriously, you're naturally quite familiar with this document. It's the brand bible that commands all of its followers on precise usage -- from correct logo usage to approved color palettes, fonts, and even proper margin widths! There are many out there who question the importance of such guidelines. After all, does it really matter if your corporate logo is one shade off of green in the annual report? In most instances, I'd argue that these slight transgressions in and of themselves don't really make that much of a difference in the short run. But as companies spread their wings and embark on global brand and marketing initiatives, they must pay special attention to the slippery slope of brand guidelines. Take Starbucks for example. The coffee giant has been particularly aggressive when it comes to protecting their brand from international coffee businesses co-opting facets of their ubiquitous brand. While it might seem excessive to some, Starbucks understands well that their brand is their most valuable and recognized asset. Consequently, it is especially important for Starbucks to ensure that their brand guidelines are strictly adhered to as it's actually a key part of their legal defense. So something as small as the wrong Pantone color being used on corporate signage in Taiwan could have serious legal ramifications -- especially given the fact that global copyright laws vary widely from region to region.

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DAMs Are Green Afterall

by appart March 30, 2009 05:44

Dams in the traditional sense are not known for being all that Green. In exchange for controlling water levels and producing energy, they exact a heavy toll on the environment. People are displaced, waterways are altered, and the landscape is forever changed.

So what do 'our' DAM's have to do with the environment? Turns out, more than you think. Think about all of the printed materials large companies still rely on to market and sell their products. Whether it's product brochures, sales slicks, or marketing brochures, most companies still rely on a Printing 1.0 model -- design your materials, email the files to the printer, print thousands of copies using analog off-set printing techniques, and then archive all of those materials somewhere. More often than not, these materials grow outdated faster than a carton of milk left out on a hot summer day. It's hard to find a figure, but I imagine that it's safe to say that huge tracts of forests are probably wasted every year on corporate materials that never even see the light of day. 

But there is a better way. It's what we call "Printing 2.0". In this model, smart companies with complex printing needs integrate their DAM system directly with a digital printer. Beyond the environmental benefits this affords (no economic incentive to print more copies than you need), there are of course a variety of efficiencies to be realized. For one, with such an integrated DAM/digital printing set up, companies can maintain better control over all of their materials as they're all being served from a unified online archive (which means fewer mistakes and again, fewer trees wasted!). Likewise, marketing managers now have greater control over the printing process. Finally, for digital printers, an integrated DAM system provides them with a direct link to the customer and a way to add value to the print production process. It's one more example of how new technologies can not only radically improve complex business processes but also do some good for the environment at the same time.  

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Where Have all The Mid-Market Players Gone? Into the Cloud!

by appart March 30, 2009 05:40

 

According to a January CMS Watch report, mid-market DAM players are disappearing at an alarming rate. For companies looking for an asset management solution, this translates into fewer choices. Or does it? 

Clearstory , Interwoven , and North Plains are just a few of the "large" DAM vendors currently competing at the top end of the market. These are robust systems. And often, quite complex. At the low end of the spectrum are the bare bones providers, which typically require a great deal of customization and additional work for the client. For companies that want the best of both worlds, there is a middle way. Just look up into the Cloud. 

Software-as-a-Service has been loitering on the sidelines for the better part of a decade. But over the past few years this market has quickly matured and become legitimate for even the largest enterprise organizations. For every major business category -- whether it's CRM, Business Intelligence, or financial services, there is now a healthy ecosystem of SaaS-based providers. And DAM is no different. In fact, the business case for "DAM-as-a-service" is perhaps even stronger. And this is precisely where the mid-market will be filled as both ends of the spectrum converge. There are three converging forces that I see driving the DAM market to the middle of the cloud:

1. Distributed Workforce: As Thomas Friedman declared, 'the world is flat'! This means that a company's most valuable resources are no longer housed under one common roof. Increasingly, the modern enterprise relies on a workforce that is scattered across the globe -- whether it's remote employees, vendors, or contractors. These resources require the same access to digital assets to effectively do their job.

2. Commoditization of Bandwidth - Over the past decade, the cost of delivering high-speed bandwidth has decreased by a factor of 10. The notion of "ubiquitous computing" is fast becoming a reality and with it, the ability to quickly access and retrieve large files in the cloud has enabled new efficiencies.

3. Cost of Managing IT - Organizations are looking for ways to drive the costs out of IT and have found that it makes a great deal of sense to leverage SaaS-based services for non-critical data and applications.

Of course, the most compelling reason right now for adopting SaaS is cost. Even the largest companies are hard pressed to justify a high six-figure investment in a DAM system -- especially when all of the associated costs of managing such a system are accounted for. The mid-market might be a little shallow right now but I expect this gap in the market will be filled relatively quickly as demand for hosted DAMs heats up. What do you think?  

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About the author


Robert Cugini is the founder and CEO of Application Arts (“AppArt”) which he started in 1991, fusing his long-term interests in photography, graphic design, and computer science to build a full suite of services geared to helping organizations more efficiently manage their brand assets. An early pioneer in graphic design and printing technology, Robert developed one of the first electronic methods for capturing vector-based application screen captures and has since brought many 3-D graphic rendering innovations to market.  An expert in developing streamlined production services, Robert has built AppArt into one of the leading specialty graphic design service businesses in the country. In addition to directing the company’s strategic and financial operations, Robert also spearheaded development of AppArt’s flagship Digital Asset Management solution which is currently used by some of the world’s most prominent technology companies, including Intuit, Sun Microsystems, and McAfee Security.  An entrepreneur with deep management experience across a broad range of industries, Robert has held leadership positions with several enterprise organizations ranging from the forestry and environmental sectors to major land development initiatives. Robert graduated from Whitman College with a Bachelor’s degree in Biology and Environmental Studies.

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